STORE POLICIES
U.S. STORES PAYMENT & RETURN POLICY
METHODS OF PAYMENT
CREDIT CARDS – We accept the following credit cards as payment, via swipe or contactless payment: Express Credit Card, American Express, VISA, MasterCard, Bravo, International Diner’s Card, Discover Card, JCB and China Union Pay.
U.S. RETURN & EXCHANGE POLICY
We will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Orders placed in stores must also be returned in stores. Items purchased in stores cannot be returned in stores outside the U.S. or at Express Factory Outlet stores. If you made your purchase at an Express Factory Outlet store, you must also return it to an Express Factory Outlet store. Third party branded products purchased online cannot be returned in stores.
WITH A VALID RECEIPT
The refund will be equal to the amount of the price paid and in the original form of tender. A store credit will be issued for returns accompanied by a gift receipt.
WITHOUT A VALID ORIGINAL RECEIPT
We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 60 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.
If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a store credit and we will not exchange merchandise for items of lesser value.
We reserve the right to limit or refuse any refund or exchange.
PRICE ADJUSTMENTS
We will process a one-time price adjustment for in store purchases, when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. Items purchased at Express Factory Outlet stores are not eligible for price adjustments in Express or Express Men stores. Price adjustments are not provided during storewide sales.
RETURN PRICE
The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.
OVERCHARGES
Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.
GIFT CARDS
Terms and conditions are applied to gift cards. Please see the back of your gift card for details.
ENHANCE YOUR SHOPPING EXPERIENCE
When you check out, our register associate may ask you for your e-mail address and/or home phone number. While not required to complete your purchase, by supplying us with this information, you will become eligible for benefits including:
- Previews of new fashion items
- Advance notification of in-store special events
- Exclusive mail and/or e-mail incentives
- Announcements of upcoming sales and promotions
Thank you for allowing us to enhance your shopping experience.
ABOUT EXPRESS ADS & TRACKING
We participate in industry-standard targeted marketing. Learn more about it here. To control online ad tracking, visit aboutads.info/choices.
CANADA STORES PAYMENT & RETURN POLICY
Unfortunately, all Express store locations in Canada have closed. The good news: you can still shop us online at express.com, 24/7. Same fashion. Same prices.
EXPRESS FACTORY OUTLET STORES PAYMENT & RETURN POLICY
Click HERE for Express Factory Outlet Stores Payment & Return Policy.
GENERAL NOTICE OF COMPLIANCE WITH ONTARIO CUSTOMER SERVICE STANDARD
Express is committed to improving accessibility for individuals with disabilities and complying with the mandatory customer standard addressed in Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act ("AODA").
FEEDBACK
We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.
Feedback should be addressed to Customer Experience, and can be provided in person, in writing or by telephone to the following:
Customer Experience
1 Express Drive, Columbus OH 43230, United States
1-888-397-1980
AVAILABILITY OF DOCUMENTS
You may obtain a copy of the Company’s Customer Service Accessibility Policy here. Additionally, Express’ Multi-Year Accessibility Plan can be accessed here. Please contact Customer Experience as noted above with any questions regarding these documents required under the AODA. Express will also work with you to provide you with a copy of these materials in a manner that considers your disability(ies), if applicable.